What is a Claim?
A shipment claim is a demand by a shipper or consignee to a carrier for financial reimbursement for the loss or damage of the freight. A shipment claim is referred to as a freight claim, cargo claim, transportation claim, or loss/damage claim.
How to View the Claim Log
Accounting > Claims Log
How to Enter a Claim
Be advised, this feature is for logging and tracking ONLY.
Don’t forget to submit the claim directly to the vendor responsible for reimbursement.
- Go to the load profile and look for the Carrier box.
- Click Request Claim.
- Confirm load details and click Request Claim.
Note the GREEN ribbon stating the claim was requested successfully. The page will redirect to the Claims Log.