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3PL Support

3PL Support

BrokerWare Support from 3PL Systems

  • 3PL University
  • Change Requests
  • News & Updates
  • Dev Center
  • 3PL Systems

Welcome to 3PL Support

Welcome to the 3PL Systems, Inc. support site. This is an educational tool, designed to help make it easy for you and your team to learn how to use BrokerWare and how to maximize the features for your business.

3PL University – Videos

Instructional videos to help guide you through BrokerWare’s features.


Featured Training Videos

Master Accounts

How to create and assign customer master accounts

Create a Customer API Tariff

How to create a custom customer API tariff

Report Builder

General overview of report builder and it’s functions

More Video Guides

Recently Added Training Videos

How to report Custom Reference Fields

January 24, 2023

How to build a report with Custom Reference Fields

Priority & Contracted Lane Indicators on Service Lanes

November 7, 2022

On customer charge tariffs – both custom and API types – each service lane can be marked to indicate a priority and/or mark it as a contracted lane. To do this, you can either build a new custom Customer tariff or a customer API tariff or use a previous one that’s already saved. Go to …

Adding carrier SCAC to Customer Invoices with PRO Number

October 19, 2022

With this new feature, you can display the carrier’s SCAC next to each PRO number listed on a customer’s invoice. This is controlled per customer profile. To set this up, you will need to go to the customer’s profile > Invoice Preferences. Check off “Show Carrier Scac With ProNumber”. All invoice documents associated for that …

3PL University – User Guides

Here you will find related documentation to the different modules we have within Brokerware V2.


Carriers

  • Carrier List
  • Carrier Groups
  • Carrier Profile
  • +4 More

Customers

  • Hours of Operations
  • Adding Accounting Contacts
  • Adding Contacts to a Customer Profile
  • +9 More

Staff

  • Assigned To function
  • Add an Office Location Label
  • Staff Access Levels – UPDATED
  • +1 More

Accounting

  • Consolidated Invoicing
  • Claim Log
  • Adding Canada Tax Configurations
  • +3 More

Tariff

  • Priority & Contracted Lane Indicators on Service Lanes
  • Add/Create Customer API tariff
  • How to create a Pricing Program
  • +4 More

Documents

  • Mass Document Uploader
View All User Guides

REsource Library

Industry Knowledge

Our knowledge base includes helpful guides, references, and resources for better insight into the industry.

View ArticlesIndustry Knowledge

EDI

Freight Classes

Package Types

Accessorials

Frequently Asked…

How do I get live Support?

Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).

Read moreHow do I get live Support?

How do I submit a change or enhancement request?

Please submit all Change and Enhancement Requests via our Change & Enhancements Request Form. Please note that all requests are subject to review and approval by our engineers once added into the queue.

Read moreHow do I submit a change or enhancement request?

Rate Con vs Dispatch Sheet

What is the difference between the “Rate Con” and “Dispatch” sheet? They seem to have similar information.

Read moreRate Con vs Dispatch Sheet

How to add a third-party payer

Users have the ability to add other customers to function as a third-party payer on shipments – whether it be for one-time use or on all shipments.

Read moreHow to add a third-party payer

Need More Support?

Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).

Email: [email protected]

Phone: 800.965.8205 x2

Get in touch

800-965-8205
[email protected]

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