Welcome to 3PL Support
Welcome to the 3PL Systems, Inc. support site. This is an educational tool, designed to help make it easy for you and your team to learn how to use BrokerWare and how to maximize the features for your business.
3PL University – Videos
Instructional videos to help guide you through BrokerWare’s features.
Featured Training Videos
Freight Bazaar
How to get competitive rates from our Freight Bazaar marketplace
Report Builder
General overview of report builder and it’s functions
Master Accounts
How to create and manage customer master accounts
Recently Added Content
TextLocate
TextLocate is your go-to solution for logistics communication and visibility. It automates tasks like check-calls and POD processes, while keeping everyone in the loop with real-time SMS updates all exclusively tied to Load ID. Automated & Manual Location Pings Driver Interaction & Shipment Updates Enabling and Using TextLocate on Shipment
SAIA – How to get credentials
Users will need to make sure they have a SAIA Secure account and access to the developer portal. **NOTE** The SAIA Developer Portal subscription key has no link to your SAIA Secure account or your rates, the subscription key will simply just allow you to access the API, and your Saia Secure credentials is what …
SAIA LTL
The API for SAIA has been updated to their latest REST API, customers will need to retrieve a subscription key to access their API through BrokerWare.
3PL University – User Guides
Here you will find related documentation to the different modules we have within Brokerware V2.
Featured Partner Integrations
Greenscreens is a dynamic pricing tool that provides real-time market predictions that are aligned with both market reality and your own individual buying power by leveraging big data and machine learning. With accurate buy rates and suggested sell prices, their solution optimizes win rates, protects margins and enhances rep productivity.
LOGISTIQ offers superior insurance and risk management intelligence to help freight brokerage, transportation, shipping, and logistics companies protect and grow their business.
REsource Library
Industry Knowledge
Our knowledge base includes helpful guides, references, and resources for better insight into the industry.
Frequently Asked…
How do I get live Support?
Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).
How do I submit a change or enhancement request?
Please submit all Change and Enhancement Requests via our Change & Enhancements Request Form. Please note that all requests are subject to review and approval by our engineers once added into the queue.
Rate Con vs Dispatch Sheet
What is the difference between the “Rate Con” and “Dispatch” sheet? They seem to have similar information.
How to add a third-party payer
Users have the ability to add other customers to function as a third-party payer on shipments – whether it be for one-time use or on all shipments.