Welcome to 3PL Support
Welcome to the 3PL Systems, Inc. support site. This is an educational tool, designed to help make it easy for you and your team to learn how to use BrokerWare and how to maximize the features for your business.
3PL University – Videos
Instructional videos to help guide you through BrokerWare’s features.
Featured Training Videos
Freight Bazaar
How to get competitive rates from our Freight Bazaar marketplace
Report Builder
General overview of report builder and it’s functions
Master Accounts
How to create and manage customer master accounts
Recently Added Content
The LCR is stating that this carrier is not setup as a carrier or not marked as an XML rate, what do we need to do?
When you are using a carrier provider, i.e. Echo, Global Tranz, etc… and you get a message for a failed rate “XXXX is not set up as a carrier or it is not marked as an XML rate”, that means that either this carrier has not been added into your system yet, or it needs …
EDI with Supporting Documents
How to send EDI invoices to customers with supporting documents, BOL and PODs.
Carrier Transaction Detail
Overview of the carrier transaction detail report
3PL University – User Guides
Here you will find related documentation to the different modules we have within Brokerware V2.
Featured Partner Integrations
Time Critical and Guaranteed Expedited Air and Ground Services in US and Canada. A Family-operated business specializing in “hot shots”, same-day delivery and overnight delivery of your freight.
LogistIQ offers superior insurance and risk management intelligence to help freight brokerage, transportation, shipping, and logistics companies protect and grow their business.
REsource Library
Industry Knowledge
Our knowledge base includes helpful guides, references, and resources for better insight into the industry.
Frequently Asked…
How do I get live Support?
Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).
How do I submit a change or enhancement request?
Please submit all Change and Enhancement Requests via our Change & Enhancements Request Form. Please note that all requests are subject to review and approval by our engineers once added into the queue.
Rate Con vs Dispatch Sheet
What is the difference between the “Rate Con” and “Dispatch” sheet? They seem to have similar information.
How to add a third-party payer
Users have the ability to add other customers to function as a third-party payer on shipments – whether it be for one-time use or on all shipments.