Welcome to 3PL Support
Welcome to the 3PL Systems, Inc. support site. This is an educational tool, designed to help make it easy for you and your team to learn how to use BrokerWare and how to maximize the features for your business.
3PL University – Videos
Instructional videos to help guide you through BrokerWare’s features.
Featured Training Videos
Master Accounts
How to create and assign customer master accounts
Create a Customer API Tariff
How to create a custom customer API tariff
Report Builder
General overview of report builder and it’s functions
Recently Added Training Videos
Carrier Sales
Carrier Sales is an access point that allows you to set a commission value for staff who assign carriers to loads – if only Carrier Sales is granted as staff access, the user’s defaulted view when logged in is the Source Capacity Dashboard. Limited to only seeing the Carrier list; cannot add new carriers to …
Customer Sales
Note – the descriptions below are related to staff who are granted ONLY sales access. Sales rep CANNOT see the commission amounts of other reps on loads or see the other reps who may also be commissioned on the same load. Cannot create carriers solely as Customer Sales; must be granted this access under Operations. …
Operations
Ability to create, edit, and view ALL shipments in system. Can see and view their own commission amount on loads they are assigned to – Cannot see other reps and their amounts on loads Cannot set commissions on customer accounts If “Shipments created by customer” box is checked in staff profile, the user will see …
3PL University – User Guides
Here you will find related documentation to the different modules we have within Brokerware V2.
REsource Library
Industry Knowledge
Our knowledge base includes helpful guides, references, and resources for better insight into the industry.
Frequently Asked…
How do I get live Support?
Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).
How do I submit a change or enhancement request?
Please submit all Change and Enhancement Requests via our Change & Enhancements Request Form. Please note that all requests are subject to review and approval by our engineers once added into the queue.
Rate Con vs Dispatch Sheet
What is the difference between the “Rate Con” and “Dispatch” sheet? They seem to have similar information.
How to add a third-party payer
Users have the ability to add other customers to function as a third-party payer on shipments – whether it be for one-time use or on all shipments.