Welcome to 3PL Support
Welcome to the 3PL Systems, Inc. support site. This is an educational tool, designed to help make it easy for you and your team to learn how to use BrokerWare and how to maximize the features for your business.
3PL University – Videos
Instructional videos to help guide you through BrokerWare’s features.
Featured Training Videos
Master Accounts
How to create and assign customer master accounts
Create a Customer API Tariff
How to create a custom customer API tariff
Report Builder
General overview of report builder and it’s functions
Recently Added Training Videos
Priority & Contracted Lane Indicators on Service Lanes
On customer charge tariffs – both custom and API types – each service lane can be marked to indicate a priority and/or mark it as a contracted lane. To do this, you can either build a new custom Customer tariff or a customer API tariff or use a previous one that’s already saved. Go to …
Adding carrier SCAC to Customer Invoices with PRO Number
With this new feature, you can display the carrier’s SCAC next to each PRO number listed on a customer’s invoice. This is controlled per customer profile. To set this up, you will need to go to the customer’s profile > Invoice Preferences. Check off “Show Carrier Scac With ProNumber”. All invoice documents associated for that …
Pay Invoices
How to enter AR invoice payments if you are using internal accounting
3PL University – User Guides
Here you will find related documentation to the different modules we have within Brokerware V2.
REsource Library
Industry Knowledge
Our knowledge base includes helpful guides, references, and resources for better insight into the industry.
Frequently Asked…
How do I get live Support?
Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).
How do I submit a change or enhancement request?
Please submit all Change and Enhancement Requests via our Change & Enhancements Request Form. Please note that all requests are subject to review and approval by our engineers once added into the queue.
Rate Con vs Dispatch Sheet
What is the difference between the “Rate Con” and “Dispatch” sheet? They seem to have similar information.
How to add a third-party payer
Users have the ability to add other customers to function as a third-party payer on shipments – whether it be for one-time use or on all shipments.