Welcome to 3PL Support
Welcome to the 3PL Systems, Inc. support site. This is an educational tool, designed to help make it easy for you and your team to learn how to use BrokerWare and how to maximize the features for your business.
3PL University – Videos
Instructional videos to help guide you through BrokerWare’s features.
Featured Training Videos
Freight Bazaar
How to get competitive rates from our Freight Bazaar marketplace
Report Builder
General overview of report builder and it’s functions
Master Accounts
How to create and manage customer master accounts
Recently Added Content
Managing Carrier Payables
How to manage the carrier payables with the accuFRATE integration
Canceling a Pick Up
Canceling an accuFRATE pick up
Service Level Types
The types of White Glove services and service levels with accuFrate White Glove Type: Service Levels:
3PL University – User Guides
Here you will find related documentation to the different modules we have within Brokerware V2.
Featured Partner Integrations
Fast Exact specializes in dedicated and team-driven expedited loads, using sprinter vans and smaller trucks to get your shipments where they need to go faster than ever.
Greenscreens is a dynamic pricing tool that provides real-time market predictions that are aligned with both market reality and your own individual buying power by leveraging big data and machine learning. With accurate buy rates and suggested sell prices, their solution optimizes win rates, protects margins and enhances rep productivity.
Shipstore is a multi-carrier parcel execution company. They work closely with mid to high volume parcel shippers ranging from 200 parcels shipped per day up to 200,000 per day. Customers in BrokerWare will now be able to rate, create a shipment label and track the shipment through the connection powered by Shipstore.
GLS offers superior insurance and risk management intelligence to help freight brokerage, transportation, shipping, and logistics companies protect and grow their business.
REsource Library
Industry Knowledge
Our knowledge base includes helpful guides, references, and resources for better insight into the industry.
Frequently Asked…
How do I get live Support?
Getting a hold of a team member is easy. You can contact our support team Monday through Friday from 6:00 am – 5:00pm (Pacific Time).
How do I submit a change or enhancement request?
Please submit all Change and Enhancement Requests via our Change & Enhancements Request Form. Please note that all requests are subject to review and approval by our engineers once added into the queue.
Rate Con vs Dispatch Sheet
What is the difference between the “Rate Con” and “Dispatch” sheet? They seem to have similar information.
How to add a third-party payer
Users have the ability to add other customers to function as a third-party payer on shipments – whether it be for one-time use or on all shipments.